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Housing Survey

It is very important for us to listen to our tenants and leaseholders, and you can make a real difference by telling us your views and opinions on the services you receive from us in the 2022 resident satisfaction survey.

This survey takes place every two years and we will use the results to plan service improvements. We will alsopublish a summary of the results to all our tenants and leaseholders. This year’s survey will also feature a question about the council’s commitment to the Armed Forces Covenant.

By completing the survey you can enter the free prize draw, with a chance of winning £50 in shopping vouchers .

If you have any questions or concerns about this survey please contact the Council on 024 7637 6493 or at


If you already have a code, such as from a postal survey, enter it below and click continue.


For everyone else, enter an email below and click continue to login. You will also get a copy of your code emailed to you.

We have provided your contact details to an independent company called ARP Research to carry out this survey on our behalf in line with data protection rules (GDPR) and the Market Research Society Code of Conduct. Anything you tell ARP Research is completely confidential which means that, however you take part, your answers will be separated from your identity. In addition, your details will only be used for this survey and will be stored for no longer than necessary. For more detail please click here.